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Compliance

Our commitment to regulatory compliance and transparency

Compliance Overview

Winnex operates as a software-as-a-service (SaaS) platform providing betting tracking and analytics tools. We are committed to maintaining the highest standards of regulatory compliance across all applicable Australian laws and regulations.

Important: Winnex is not a gambling operator, bookmaker, or betting exchange. We do not facilitate, process, or enable gambling transactions. Our platform provides tracking and analytical tools only.

Australian Consumer Law Compliance

We comply with the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010:

  • • Consumer Guarantees: Our services come with consumer guarantees that cannot be excluded under the ACL
  • • Fair Trading: We engage in fair and transparent business practices
  • • Refund Policy: 7-day money-back guarantee for new subscribers as outlined in our Terms
  • • Accurate Representation: All marketing and service descriptions are accurate and not misleading
  • • Dispute Resolution: We provide accessible mechanisms for resolving consumer complaints

Privacy and Data Protection

We comply with the Privacy Act 1988 and Australian Privacy Principles (APPs):

  • • Collection Limitation: We only collect personal information necessary for our services
  • • Purpose Limitation: Personal information is used only for stated purposes
  • • Data Security: Industry-standard security measures protect all personal information
  • • Access Rights: Users can access, correct, or delete their personal information
  • • International Transfers: Data transfers comply with APP 8 requirements
  • • Breach Notification: We have procedures for notifying eligible data breaches

Full details are available in our Privacy Policy.

Anti-Money Laundering (AML)

While we are not a reporting entity under the AML/CTF Act 2006, we maintain compliance measures:

  • • Know Your Customer: User verification processes for account security
  • • Transaction Monitoring: We monitor for suspicious patterns in our systems
  • • Record Keeping: Appropriate records are maintained as per business requirements
  • • Staff Training: Team members are educated on AML principles and red flags
  • • Third-Party Compliance: Our payment processor (Polar.sh) maintains full AML compliance

Note: We do not process gambling transactions or handle customer funds beyond subscription payments.

Tax Compliance and Reporting

Our Tax Obligations

  • • GST registration and compliance for Australian services
  • • Income tax obligations under Australian taxation law
  • • Proper invoicing and record-keeping requirements
  • • PAYG withholding where applicable

User Tax Considerations

  • • Our platform helps track betting activities for potential tax reporting
  • • Users are responsible for their own tax obligations on betting profits
  • • We provide data export features to assist with record-keeping
  • • Professional tax advice should be sought for individual circumstances

Disclaimer: We do not provide tax advice. Users should consult qualified tax professionals regarding their obligations under Australian tax law.

Security and Infrastructure Compliance

  • • Data Encryption: AES-256 encryption for data at rest and in transit
  • • Secure Hosting: Enterprise-grade infrastructure through Supabase
  • • Access Controls: Multi-factor authentication and role-based access
  • • Regular Audits: Ongoing security assessments and vulnerability testing
  • • Incident Response: Documented procedures for security incidents
  • • Business Continuity: Backup and disaster recovery procedures

Platform Governance

  • • Acceptable Use: Clear terms governing platform usage
  • • Content Moderation: Guidelines for user-generated content
  • • Account Management: Procedures for account suspension and termination
  • • Dispute Resolution: Fair and transparent complaint handling
  • • Service Level Agreements: Commitments to platform availability and performance
  • • Regular Updates: Ongoing platform improvements and security updates

Regulatory Oversight and Authorities

As a SaaS platform, we operate under the oversight of various Australian regulatory bodies:

ACCC

Consumer protection and fair trading

accc.gov.au

OAIC

Privacy and information commissioner

oaic.gov.au

ATO

Tax compliance and obligations

ato.gov.au

AUSTRAC

Financial intelligence and AML

austrac.gov.au

Important Disclaimers

  • • Not a Financial Service: We do not provide financial advice or services under the Corporations Act
  • • Not a Gambling Operator: We are not licensed under any state or territory gambling legislation
  • • Technology Platform Only: Our service is limited to software provision and data analytics
  • • User Responsibility: Users are responsible for compliance with all applicable laws in their jurisdiction
  • • Legal and Tax Advice: We do not provide legal, tax, or financial advice

Compliance Contact

For compliance-related inquiries, regulatory matters, or to report concerns:

Email: compliance@usewinnex.com

Legal: legal@usewinnex.com

Privacy: privacy@usewinnex.com

This compliance information was last updated on January 15, 2025. We regularly review and update our compliance measures as regulations evolve.