Privacy Policy

Last updated: January 15, 2025

Introduction

Winnex ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our matched betting tracker platform. This policy applies to our website and mobile applications.

Information We Collect

Personal Information

• Email address (for account creation and communication)
• Name (optional, for personalization)
• Payment information (processed securely through Polar.sh)

Betting Data

• Bet details you manually enter (stakes, odds, outcomes)
• Bookmaker account balances you track
• Profit and loss calculations
• Betting account names and balances

Technical Information

• IP address and device information
• Browser type and version
• Usage analytics and app performance data
• Log files and error reports

How We Use Your Information

• Service Provision: To provide and maintain our betting tracker platform
• Account Management: To create, manage, and authenticate your account
• Communication: To send important updates, security alerts, and support messages
• Analytics: To understand usage patterns and improve our service
• Security: To detect and prevent fraud, abuse, and security threats
• Legal Compliance: To comply with applicable laws and regulations

Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data is encrypted in transit and at rest using AES-256 encryption
• Secure Hosting: Data is hosted on Supabase with enterprise-grade security
• Access Controls: Strict access controls and authentication measures
• Regular Audits: Regular security audits and monitoring
• Payment Security: We never store payment information - all payments processed by Polar.sh

Information Sharing

We do not sell, trade, or rent your personal information. We may share information only in these limited circumstances:

• Service Providers: With trusted third parties who assist in operating our service (Supabase, Polar.sh)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for any other purpose

Your Rights

Under Australian Privacy Law and international regulations, you have the right to:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request export of your data in a portable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@usewinnex.com

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Account data is deleted within 30 days of account closure, except where retention is required by law. You may request immediate deletion of your data by contacting support.

Cookies and Tracking

We use essential cookies for authentication and functionality. We do not use advertising cookies or third-party tracking beyond our service providers (Supabase for hosting, Polar.sh for payments).

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@usewinnex.com

Support: support@usewinnex.com